Refund Policy

An unlock pass is a digital good that is delivered and consumed immediately, so fees are generally non-refundable. However, we will always make it right when the product fails:

You are entitled to a refund (or a re-grant) if:

• you were charged but the pass did not unlock the site (e.g. a technical or payment-confirmation failure), or
• you were charged more than once for the same unlock, or
• a charge was clearly unauthorized.

How to request

Within 14 days of the charge, email hello.tesalabs@gmail.com or use the support form. Please include the site you tried to unlock and the approximate date/time, so we can locate the payment.

How refunds are issued

Approved refunds are returned to your original payment method via our payment processor, typically within 5–10 business days depending on your bank.

Contact

hello.tesalabs@gmail.com